Our service guidelines
To ensure seamless doorstep collection, please follow our simple nightly routine:
Service schedule: Collection runs five days a week. Please place your trashcan out between 6 PM and 7 PM on the service days, our team starts their work at 7PM. Bring the empty container back inside by 9 AM the following morning.
Bag and bin set up: All household waste must be placed inside a trash bag, and the bag must fit completely inside your provided trashcan. To keep breezeways clean and safe, please do not place loose trash or loose bags directly on the floor.
Securely sealed: Ensure your trash bags are neatly and securely tied at the top before placing them in the bin. This prevents leaks, traps odors, and keep pests away from your doorstep.
Recycling protocol: Please bag your recyclables separately in a clear or blue bag so our team can easily identify and process them
Frequently asked questions
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Frequently asked questions -
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If you missed the collection time window, please keep your trashcan inside your apartment until the next scheduled service evening to keep the hallways looking immaculate for your neighbors.
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No, our nightly service is strictly for standard bagged household trash and recycling that fits inside your bin. For oversized items, furniture, or mattress please contact your property management office to coordinate a bulk trash pick up